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I acknowledge there was a mistake on our part.
I'd like you to consider our circumstances too.
This is a situation we can't ignore.
We seem to be talking past each other.
I'll deal with it once I find the cause.
I'll see this through to the end responsibly.
I apologize for the inconvenience.
Let me take this back and consult with management.
I'll take appropriate action.
I feel our trust was betrayed.
I don't want this to drag on any further.
Could you show some sincerity here?