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Stay calm when handling complaint calls.
Could you transfer this call for me?
We will explain your contract over the phone.
When answering, first state the company name.
We will verify your identity over the phone.
Hang up after the other person does.
In an emergency, call this number.
I left a phone memo on your desk.
The phone number is written at the bottom of the note.
I updated the extension list.
Please call this number directly.
Could you cover the phones for me?